A popular kitchen appliance has quietly burned people — here's what to do about it
Millions of Americans have one sitting right there on the kitchen counter. It heats water fast, looks sharp, and cost a good chunk of change. But if it's a Zwilling Enfinigy electric kettle, there's a real chance the handle could give out at the worst possible moment — while it's full of boiling water.
The U.S. Consumer Product Safety Commission has issued a recall covering roughly 113,440 of these kettles sold across the United States. The reason is straightforward and alarming: the handle can loosen or break away entirely from the body of the kettle while in use, sending scalding water spilling onto whoever is holding it.
This isn't a hypothetical warning based on lab testing. The company has already received 163 reports of handles detaching or coming loose, and five of those reports involved actual injuries. One person ended up with second-degree burns.
Who Sold These Kettles and for How Long
The recalled kettles were carried by some of the biggest retailers in the country. Costco sold them at locations nationwide and through its website between September 2019 and November 2025. HomeGoods stores across the country also stocked them, and they were available directly through Zwilling's own website from December 2019 through February 2026.
Prices ranged from $120 to $200, putting these firmly in the premium appliance category. These weren't impulse buys. People paid real money for them expecting quality — which makes the defect all the more frustrating.
Beyond the United States, the recall also covers 43,963 units sold in Canada and 48 sold in Mexico.
How to Tell If Your Kettle Is One of Them
The recalled products are the Zwilling Enfinigy 1.5-liter electric kettle and the Enfinigy Pro 1.5-liter electric kettle. Both are made of stainless steel and were sold in five colors: silver, black, rose gold, white, and a standard gold tone. The Zwilling logo appears on the lower half of the kettle body.
The quickest way to check is to flip the kettle over and look at the bottom of the unit or its power base for a model number. The recalled model numbers are:
- 53101-200 and 53101-201 (standard Enfinigy 1.5L)
- 53101-500, 53101-501, 53101-502, 53101-503, and 53101-504 (Enfinigy Pro 1.5L)
If the model number isn't visible right away, Zwilling also recommends checking the label on the inside of the kettle. Any unit that shows "MAX 1.5 L" or lists a maximum capacity of 10 cups is part of the recall.
It's worth noting what is not included. Zwilling's 1-liter Enfinigy kettle, the 1.25-liter model, and any of the brand's glass kettles are not affected by this recall. Only the 1.5-liter stainless steel versions listed above are the concern.
What to Do Right Now
The Consumer Product Safety Commission is not suggesting people use caution or cut back on how often they use the kettle. The message from both the CPSC and Zwilling itself is unambiguous. "IMPORTANT: Please stop using the affected kettles immediately," the company stated in its official recall notice.
That means unplugging it today. Don't use it tomorrow morning. Don't figure you'll get around to dealing with it next week. A handle that has already separated from 163 other kettles can fail at any time, and the consequences — boiling water on hands, arms, or anywhere else — are serious.
To get a refund, the process differs slightly depending on where the kettle was originally purchased.
Costco buyers have the simplest path: bring the kettle back to any Costco location and receive a full refund on the spot, no questions asked. That's consistent with how Costco typically handles these situations, and it's about as painless as a return can get.
For everyone else who bought through HomeGoods, Zwilling's website, or any other channel, the process involves contacting Zwilling directly for reimbursement. Before a refund is issued, the kettle needs to be rendered unusable. That means unplugging it, cutting the power cord, photographing the damaged unit, and then discarding it. Zwilling requires this documentation as part of the refund process.
Once everything is submitted, the refund can take four to eight weeks to process. "You will of course receive your money back," the company stated in its recall notice. "We regret any inconvenience this may have caused and ask for your understanding."
How to Contact Zwilling
There are several ways to get the refund process started or to ask questions about whether a specific unit qualifies.
Phone support is available by calling 866-963-4583. Email inquiries can be sent to enfinigy-kettle-recall@zwilling.com. A dedicated online form is available at zwillingkettlerecall.expertinquiry.com for submitting refund requests. Zwilling's main website at zwilling.com also has a "Recall" link at the top of the page that routes directly to recall information.
The Bigger Picture
A kitchen appliance recall tends to get less attention than a car recall, but the risk here is just as real in the moment it happens. Boiling water causes serious burns quickly, and a handle failure gives no warning. One second everything is fine, the next it isn't.
For anyone who picked up one of these kettles at Costco over the last several years — and a lot of people did, given how long they were on shelves and how prominent they were in the store — it's worth taking five minutes today to check that model number. If it matches, the kettle comes off the counter for good, and a refund check eventually comes in the mail.
A $150 appliance isn't worth a trip to the emergency room.
